Refund policy
Last updated: 29.09.2026
All sales are final. We don't accept returns or exchanges for change of mind, color or size preferences, or ordering by mistake.
Customers in the UK and EU may cancel their order within 14 days of receiving it.
Refunds for items that arrive broken
If your Sky Santa arrives broken or damaged, we'll make it right.
- Email us at skysanta.lights@gmail.com within 7 days of delivery.
- Include your order number and clear photos or a short video of the damaged item and the packaging.
- Once we confirm the damage, we'll issue a full refund to your original payment method. You don't need to send the item back.
- Refunds are processed within 3 business days of approval. Your bank may take 5 to 10 business days to show it.
What isn't covered
Damage caused after delivery, such as drops, misuse, weather exposure, or use not described in the product instructions. Claims made after the 7-day window aren't eligible for a refund.
Lost or undelivered orders
If your tracking shows delivered but you didn't receive it, or the package never arrives, contact us at skysanta.lights@gmail.com within 14 days of the estimated delivery date and we'll investigate with the carrier.
Questions? Contact us at skysanta.lights@gmail.com. We reply within 32 hours on business days.